Apps 4.0 - Spooler - Spooler troubleshoot (EN)
Why doesn’t my label or receipt print?
Go through the following checklist:
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Are there any error messages in the logs at the hub? undefined
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Are there any error messages in the list of commands?
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Is the printer connected to the network? undefinedundefinedundefinedundefined
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Is the printer set up with the correct IP address in the Spooler app? undefinedundefinedundefinedundefinedundefinedundefinedundefined
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Is the hub connected to the internet? undefinedundefinedundefined
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Is the right paper in the printer? Check if you have a direct thermal or thermal transfer printer in case of labels
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Is the paper in the printer the right way?
Related documentation
Apps 4.0 - Spooler - Print packing slips automatically
Afosto Spooler offers the possibility to print packing slips automatically with an incoming order. Here is explained how to enable this feature.
Apps 4.0 - Spooler - Picker app: Automatically print shipping labels
Afosto Spooler supports automatic printing of shipping labels when the order is picked. This tutorial explains how the Picker app works that makes this possible.
Apps 4.0 - Spooler - Spooler troubleshoot (EN)
Read all about how to set your Star Printer to ESC/POS here