Apps 4.0 - Spooler - Spooler troubleshoot (EN)
Why doesn’t my label or receipt print?
Go through the following checklist:
- Are there any error messages in the logs at the hub?
undefined - Are there any error messages in the list of commands?
- Is the printer connected to the network?
undefinedundefinedundefinedundefined - Is the printer set up with the correct IP address in the Spooler app?
undefinedundefinedundefinedundefinedundefinedundefinedundefined - Is the hub connected to the internet?
undefinedundefinedundefined - Is the right paper in the printer? Check if you have a direct thermal or thermal transfer printer in case of labels
- Is the paper in the printer the right way?